Today
- 1 Missed call
- 2 Missed call
- 3 Missed call
With AI
Hello, I’m the practice’s digital assistant. You’re speaking with an AI system.
Tue 17:30 · new patient
Sectors · Clinics & veterinary practices
“The phone rings. You’re holding the drill.”
AI for medical, dental and veterinary practices
Across 26 dental practices in the US, 38 in 100 calls went unanswered. How many do you miss?
Calls left unanswered
source (opens in a new tab)Peerlogic, 26 practices in one US dental group (February 2026) · vendor data · vendor data
- Booked an appointment
- new patients 25% · existing 56% source (opens in a new tab)Peerlogic, 26 practices in one US dental group (February 2026) · vendor data · vendor data
Eurostat’s survey of AI use doesn’t cover medical practices, so there is no official Greek figure. We won’t show you a number that doesn’t exist. That’s why you’re seeing a US vendor study, labelled as such.
Or you’re tightening a bandage on a dog that won’t sit still. Whatever the practice, the unanswered call isn’t recorded anywhere. Nor is the appointment that never happened.
The assistant doesn’t triage symptoms or give medical advice. It books appointments and passes everything else to you.
The invisible
Four sentences from every practice.
In a practice, the clinician’s time is the most expensive thing in the building. Phones, reminders and paperwork eat it.
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“At 15:01 the phone rings and nobody picks up.”
- The hidden metric
- Missed calls, lost appointments
- What AI does
- A voice assistant for overflow and out-of-hours, booking straight into the calendar The service
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“We do reminders by phone, when we get round to it.”
- The hidden metric
- Last-minute cancellations, gaps in the schedule
- What AI does
- Reminders and rescheduling on Viber, in one tap The service
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“We remember March’s vaccinations in May.”
- The hidden metric
- Missed booster appointments
- What AI does
- A recall list that builds itself and notifies the pet’s owner The service
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“The doctor writes up notes in the evening.”
- The hidden metric
- Documentation hours after work
- What AI does
- An ambient note-taker, piloted first, because Greek is the hard part The service
What we build
The phone answered. The clinician with the patient.
On the left, what takes the repetitive work off reception and never goes near clinical judgement. On the right, what brings new patients without breaking the profession’s advertising rules.
AI & Custom Solutions
A Greek-speaking voice receptionist
Takes the calls you can’t get to and the ones after hours. Books into your calendar, reads back the date and time, and passes anything that isn’t an appointment to a person.
- What we measure
- Calls answered, out-of-hours bookings, handover rate
- Pilot or estimate
- Example: 800 calls a month, 30% missed, 30% new patients, 25% book ≈ 18 new appointments a month
- Evidence
- 38% of calls went unanswered across 26 dental practices (vendor data). source (opens in a new tab)Peerlogic, 26 practices in one US dental group (February 2026) · vendor data
Reminders and rescheduling on Viber
A message before the appointment, one tap to confirm or change. A slot that opens is offered to the next person on the waiting list.
- What we measure
- Last-minute cancellations, gaps in the schedule
- Pilot or estimate
- 7–12 hours a month in year one, for 600 appointments A planning range for a pilot in a Greek SME. Your own figure is measured in the pilot.
- Evidence
- Baseline: your last-minute cancellations and gaps in a normal month.
Forms before the appointment
History and details are filled in on the phone before the visit and go straight into the system.
- What we measure
- Admin minutes per patient
- Pilot or estimate
- After the X-Ray
- Evidence
- Baseline: the minutes a first visit takes at reception today.
Ambient note-taker (pilot)
Listens to the consultation with the patient’s consent and drafts the notes. The clinician edits and signs.
- What we measure
- Documentation hours, after-hours time
- Pilot or estimate
- A pilot with one clinician first
- Evidence
- Permanente Medical Group: 15,791 hours of documentation saved in 63 weeks. In a UCLA randomised trial, one tool cut note time by 9.5% and another not at all. That’s why we measure. source (opens in a new tab)AMA, ambient AI scribes · professional body source (opens in a new tab)UCLA randomised trial (medRxiv) · academic preprint
Vaccination recall (vets)
The list builds itself from the records, the reminder goes to the owner, the appointment books in one tap.
- What we measure
- Boosters done on time
- Pilot or estimate
- 4–6 week pilot A planning range for a pilot in a Greek SME. Your own figure is measured in the pilot.
For a practice with 2–4 chairs: 29–48 hours a month in year one (worked example, from the X-Ray below), roughly €340–560 a month at €11.60/hour. Appointments no longer lost are counted separately, in the missed-call calculator.
AI Front Desk: Chat from €390/month + €2,500 set-up · Chat + Voice from €790/month + €5,500 set-up
No savings percentage before the X-Ray. We measure it in your own business.
What it never does
Triage, medical advice, diagnosis. It keeps the minimum health data, processed in the EU, with an impact assessment. Health data is a special category under Article 9 of the GDPR, and we treat it that way.
Marketing & Growth
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Dog Years
For vets: a QR code on the water bowl outside dog-friendly cafés nearby: “How old is your dog in human years?” Four swipes, a card for stories and, only if the owner asks, a Viber reminder for a check-up.
- What we measure
- Scans, reminders requested, appointments
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X-Ray on Pause
For vets: a reel of a dog at play. “Pause at 0:04.” Three frames show its X-ray: a sock in the stomach. The message: what to do if your dog swallows something it shouldn’t. The same mechanism as Frame Hunt, in another sector.
- What we measure
- Watch time, booking messages
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Local visibility and AI answers
Google Business Profile, hours, services and prices that AI tools read correctly, for queries like “vet in Almyros open on Saturday”.
- What we measure
- Calls and directions from the profile, mentions in AI answers
Advertising by health professionals is tightly regulated. For medical and dental practices we don’t build promotional games: we work on information, meaning opening hours, services and correct AI answers. The games on this page are for vets, and every campaign goes through legal review before launch.
Web & Apps: where the two meet
Online booking on your site, with availability from your own calendar, and a first-visit form that arrives before the patient does.
Web & AppsX-Ray
This is how an appointment happens at your practice.
A call between two patients, a call-back that was forgotten, a reminder that didn’t happen. And a vaccination list in a spreadsheet.
From call to the appointment that happened
How this mechanism runs for a business in this sector, step by step.A scan line passes over the steps and marks the hot ones.
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40 h
Reception answers between patients
Hears The assistant takes the overflow and the out-of-hours calls
3′1.5′ Minutes on the new path -
16 h
Missed calls: called back, if there’s time
Hears None go unanswered. Merged into the previous step.
4′0′ Minutes on the new path -
20 h
The appointment is written into the calendar
Acts The assistant books straight into the calendar
2′0′ Minutes on the new path -
20 h
Reminders by phone or text
Acts A Viber reminder with one tap to confirm or change
2′0.1′ Minutes on the new path -
6 h
Rescheduling by phone
Acts The change happens in the same message. The free slot goes to the waiting list.
4′1′ Minutes on the new path -
13 h
First-visit form on paper, then typed in
Reads A digital form before the visit, straight into the system
5′1′ Minutes on the new path -
6 h
After-visit instructions, repeated on the phone
Acts Sends the clinician’s written instructions. Never writes its own.
3′0.5′ Minutes on the new path -
2 h
Vaccination recall list in a spreadsheet (vets)
Predicts The list builds itself from the records and sends the reminders
120′10′ Minutes on the new path
| Step | Who | Minutes | Times a month | With AI | Minutes on the new path |
|---|---|---|---|---|---|
| Reception answers between patients | reception | 3 | 800 | Hears: The assistant takes the overflow and the out-of-hours calls | 1.5 |
| Missed calls: called back, if there’s time | reception | 4 | 240 | Hears: None go unanswered. Merged into the previous step. | 0 |
| The appointment is written into the calendar | reception | 2 | 600 | Acts: The assistant books straight into the calendar | 0 |
| Reminders by phone or text | reception | 2 | 600 | Acts: A Viber reminder with one tap to confirm or change | 0.1 |
| Rescheduling by phone | reception | 4 | 90 | Acts: The change happens in the same message. The free slot goes to the waiting list. | 1 |
| First-visit form on paper, then typed in | reception | 5 | 150 | Reads: A digital form before the visit, straight into the system | 1 |
| After-visit instructions, repeated on the phone | clinician | 3 | 120 | Acts: Sends the clinician’s written instructions. Never writes its own. | 0.5 |
| Vaccination recall list in a spreadsheet (vets) | reception | 120 | 1 | Predicts: The list builds itself from the records and sends the reminders | 10 |
Measure your hidden cost
The X-Ray above is someone else’s day. The meter takes yours: a few sliders, your own cost per hour, the formula on the page.
Hidden Cost MeterWork sheet
Department Customer service
- Calls and messages per day
- 60
- Minutes per contact
- 4 min
- Contacts that are the same question (%)
- 40%
- Unanswered calls per day
- 6
- Hourly labour cost
- €11.60/hour
Eurostat lc_lci_lev, 2025 · official statistics
- Hidden hours per month
- 33.6
- What could be automated
- People back on real work
- 0.11–0.18 full-time equivalentsWe don't count jobs cut. We count time given back.
- Payback against a pilot
- 31–58 months Against a typical pilot of €6,000 to €18,000.
With these numbers, automation isn't worth it yet. We say that too. Try another department.
What we'd build
- A digital assistant on phone, Viber, WhatsApp and web, with a way out to a person
- Reminders and confirmations on Viber
- A monthly report: what your customers ask
Funding. In the X-Ray we check which programme fits, if any does, against the current call text.
The formula
Hidden hours/month = contacts × 21 × minutes × same-question % ÷ 60. Unanswered calls stay out of the cost: they show separately, because they are revenue at risk, not hours.
Cost/year = hidden hours/month × 12 × hourly cost (+ external cost, where there is one). Automatable = labour cost × department coefficient (0.50–0.80) + external cost × a second coefficient. People = hidden hours/month × coefficient ÷ 150 hours. Payback = pilot cost ÷ (automatable ÷ 12).
The coefficients are our own conservative estimate, shown here so you can challenge them. 150 hours is one person's productive time in a month (≈1,800 a year).
The form will already hold your numbers.
Play
How old is your dog in human years?
When a vet runs it, the QR code sits on the water bowl outside the café next to the vet’s. Four swipes, a dog that greys at the muzzle, a card for your stories. Here you can try it without the dog.
Without the demo: four questions on age, size, walks and name give the dog’s age in human years, one of four stages from “A puppy with opinions” to “The neighbourhood sage”, and a card for your stories. When a vet runs it, a Viber check-up reminder follows, only if the owner asks for it.
An example age table, not a veterinary assessment. When a vet runs it, the vet sets the table. We store none of your answers.
The demo didn’t load. The text below says what you would have seen.
Why it works
Play → Decode → Deploy- Mechanism
- A QR code as content, a data mirror and a small game, on water bowls outside cafés instead of ads.
- Psychology
- The personal result card, the “Wrapped” effect: it says something about your dog, so you share it.
- Platform signal
- Sends and stories. Physical distribution at almost no media cost.
- Honest range
- 10–20% of players ask for a Viber reminder, 5–10% of those book.A planning range for a Greek SME pilot. Not a forecast.
- Rules & limits
- Veterinary advertising rules, checked by counsel. The reminder only with explicit consent. No answers stored. Permission from every café.
For medical and dental practices we don’t build promotional games. There we work on information: hours, services, correct AI answers.
Count your missed calls
Preset: dental practice
calls × % unanswered × % new × % who book = appointments · appointments × value = €
The formula is on the page: put in your own numbers and it becomes your estimate.
The demo didn’t load. The text below says what you would have seen.
Funding
Which programme covers what.
We don’t sell grants. We show you which programme fits, if one does.
For medical and veterinary practices there’s no open programme today that clearly fits. We say it as it is. If one opens, you’ll see it in the X-Ray annex.
| Programme | Status | What it can cover |
|---|---|---|
| ESPA “Advanced Digital Transformation of SMEs” | Closed to new applications. Approved firms have up to 31 months to implement. | Software and integration, if in the approved scope source (opens in a new tab)KEPA-ANEM, 6th amendment, Advanced Digital Transformation · managing body |
| €150M AI scheme for SMEs | Announced. Terms and eligible sectors not yet published. | We’ll know when it’s published source (opens in a new tab)ictplus, €150M AI scheme · press |
Subject to the text of the current call. Every X-Ray includes a funding annex.
Proof
Become our first measured project in your sector.
We ask one thing: permission to publish the numbers, with the method and the name of the person who got their hours back.
We’d like to be firstWhat other people’s measurements say
- 38 in 100 calls unanswered across 26 US dental practices (source (opens in a new tab)Peerlogic, 26 practices in one US dental group (February 2026) · vendor data, vendor data)
- 15,791 documentation hours saved in 63 weeks (source (opens in a new tab)AMA, ambient AI scribes · professional body) · in a randomised trial, one tool cut note time by 9.5% and another not at all (source (opens in a new tab)UCLA randomised trial (medRxiv) · academic preprint)
- Same study: 25% of new patients and 56% of existing ones booked (source (opens in a new tab)Peerlogic, 26 practices in one US dental group (February 2026) · vendor data, vendor data)
These are other people’s numbers, with sources. We measure yours.
Questions
What does AI do in a medical or veterinary practice?
It answers the calls you can’t get to and those after hours, books into your calendar, sends Viber reminders, collects forms before the visit and remembers vaccination boosters. It doesn’t triage symptoms and doesn’t give medical advice.
Will the patient know they’re talking to a machine?
Yes, from the first sentence: “Hello, I’m the practice’s digital assistant. You’re speaking with an AI system.” Article 50 of the AI Act has required this since 2 August 2026. One word, “person”, or pressing 0, and the call comes to you.
What about health data?
Health data is a special category under Article 9 of the GDPR. The assistant keeps the minimum needed to book, processed in the EU, under a data processing agreement and an impact assessment, with no model training on your data.
Does it understand Greek names, dates and a Cretan accent?
That’s the hard part, so we don’t assume it. Before every handover we run a 100-call test with dates (“Tuesday the 14th at half past five”), names, addresses, regional accents and noisy lines. The assistant reads back every critical detail.
What does it cost?
The AI Front Desk starts from €390/month + €2,500 set-up for chat on Viber and your site, and from €790/month + €5,500 set-up for chat plus voice. The missed-call calculator on this page shows, with your own numbers, how many appointments are left on the phone today.
X-Ray
Hear it before you decide.
Listen to a recorded call with the assistant’s clinic persona. If it convinces you, we start with a week measuring your calls and a 100-call test before it speaks to a real patient.
X-Ray Compact for one process: €890
The form opens with your sector selected and whatever you pinned. Nothing goes into the page address.
- Credited in full against a pilot signed within 60 days.
- A free 45-minute call first, to see whether it’s worth it.